Shipping Policy

Thank you for choosing angelinaclothing.com. This Shipping Policy explains the terms and conditions regarding the delivery of products purchased through our website. Please read this information carefully. By making a purchase, you agree to the practices described in this policy.

Order Processing

Once you place an order through our website, you will receive a confirmation message acknowledging that we have received your request. Our team begins preparing your items shortly thereafter. We strive to process all orders with care and efficiency.

Processing includes verifying your payment details, checking product availability, and preparing your package for dispatch. During high-volume periods, such as new product releases or seasonal collections, the processing stage may take longer than usual. We will notify you via the contact information you provided if there are any unexpected delays with your specific order.

After your order has been processed and approved, it moves to the fulfillment stage. You will receive a separate notification once your package has been handed over to our shipping partner. This notification will include details you can use to track the progress of your shipment.

Shipping Methods and Destinations

We offer various shipping options to accommodate different needs. At the time of checkout, available delivery methods will be presented to you based on your location and the items in your cart. We partner with reliable carriers to ensure your order arrives in good condition.

Our standard shipping service is available for all domestic addresses within the country. For customers located in remote or rural areas, please be aware that delivery to your location may involve additional handling through local carrier networks.

At this time, we primarily focus on serving customers within our home region. If you are attempting to place an order for delivery outside our standard service zones, you may be contacted by our support team to discuss alternative arrangements. However, please note that we cannot guarantee that we can fulfill orders to all international addresses.

Order Tracking

For every order that is shipped, we provide a tracking reference. You can access this information through the shipping confirmation message sent to you. By using the tracking reference on our carrier’s website, you can see real-time updates on the location of your package.

Please understand that tracking information may not be available immediately after you receive your shipping notification. It can take a certain period for the carrier to scan the package into their initial sorting facility. If your tracking status has not updated within a reasonable timeframe, we recommend checking again later or contacting the carrier directly. Our customer support team is also available to assist you with any tracking inquiries.

Undeliverable Packages and Incorrect Addresses

It is your responsibility to provide the complete and accurate delivery details when placing an order. We will ship your items to the address you enter during the checkout process. Therefore, please review your shipping information carefully before finalizing your purchase.

If a package is returned to us because the address was incorrect, incomplete, or because the carrier deemed the location inaccessible, we will contact you to arrange reshipment. You may be required to cover any additional costs associated with the return and reshipment of the order.

We also encourage you to monitor your tracking information once your order is on its way. If you notice that the package is marked as delivered but you have not received it, please check with neighbors or any secure location around your property. If you still cannot locate the package, contact the carrier directly using the tracking reference. Our ability to intervene in delivery issues is limited once the package is in the carrier’s possession, but we will do our best to support you.

Lost, Stolen, or Damaged Shipments

We take great care in packaging our products to withstand the rigors of transportation. However, if your order arrives and the contents are visibly damaged, please contact our support team immediately. Keep all original packaging and products, as we may need to file a claim with the carrier. We will work with you to find a satisfactory resolution, which may include sending a replacement or providing a refund for the affected items.

We are not responsible for any lost or stolen packages that are confirmed as delivered by the carrier to the address you provided. In such cases, your responsibility is to file a claim with the carrier or local authorities. We advise you to choose a secure delivery location and consider requiring a signature for the release of your package if you have concerns about theft.

Changes to This Policy

We may revise this Shipping Policy from time to time. The most current version will always be available on our website. By continuing to use our services after any changes become effective, you agree to be bound by the updated policy.